Returns/Exchange/Refunds

RETURNS/ EXCHANGES OF ITEMS

All items purchased are final sale, thus we cannot offer returns, exchanges, or refunds for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. We will fix any mistakes made on behalf of the company.

If the product you received is deemed defective your order is eligible for a return or exchange.

We thank you for understanding this policy!

RETURNS FOR EXCHANGE & REFUNDS:

We will accept returns for exchanges and refunds under the following conditions:

Returns must be received by IB Basketball within 30 days of purchase.

After the 30 Days a store credit/ gift card will be issue.

Returns must be unworn and in new condition.

Items must be in new condition (free of human, pet hair, blemishes, stains, and marks of any kind)
Items cannot be washed or dried.

Upon inspection any item received under these conditions may result in your return/exchange being denied**

If possible, please include your original packing slip order confirmation with a short note of the correction to be made. Once we receive the returned item we will process and send out your replacement package or issue a refund/store credit.

If you have any questions about your return, please send an email to info@ibbasketball.com

Please provide proof of purchase.

EXCHANGE:

The customer will incur the costs to return all item(s) for exchange except for situations where the mistake is on our behalf. We will then send over a return label to send back the wrong products.*In the event an item is not available for an exchange we will issue a refund or store credit for the returned item.

I RECEIVED A DEFECTIVE / WRONG PRODUCT

We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at info@ibbasketball.com to notify us of the mix up. Please include your order number, name and email used on the order. Make sure to specify the concern: original product ordered as well as the actual product you received including the style/design, Colour and size. Please attach picture of the product(s) showing the mishap. Example: showing the defect, the size, or wrong item.

We will provide you with a 25% off discount code for your next purchase if you received a defective product.
All wrong orders we send out will be corrected.

COLOUR DISCLAIMER

Due to variation in monitor settings, IB Basketball. Makes no guarantees regarding colour matches of product.

Note that like-named Colours used by various apparel manufacturers/brands/styles (i.e. Navy, Navy Blue, Dark Navy, etc.) are not necessarily an exact shade match to each other or to any of the IB Basketball thread guide options.

Fabric Colours represented on computer monitors may vary due to variations in computer screens, resolution, Colour, tone or any other display settings.

I FORGOT TO USE MY DISCOUNT CODE

Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it once submitted. Please ensure all your information is accurate before submitting your order, including your discount code.

Only ONE discount code may be applied per order.

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I RECEIVED A SUSPICIOUS DM ASKING FOR PERSONAL INFORMATION, IS THIS LEGITIMATE?

@IBBASKETBALL.COM is our only verified page on Instagram. If any page other than @IBBASKETBALL.COM is tagging you saying you've won a giveaway it is a scam. We do NOT do cash giveaways! Any page posing as IB Basketball asking for any personal information including cash app or bank account info through DM is a scam. Please do NOT respond!

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WHEN WILL MY ORDER BE SHIPPED?

Due to complications regarding the COVID-19 virus and social distancing practices orders may take 7-16 business days to process and ship. If your order takes more than 3 weeks to ship you will be refunded 100% of your shipping cost. This policy begins 24 hours after your order is placed and processed.

For International shipping please allow an additional 7-15 business days.

Orders placed on the weekend and holidays are processed on the next business day. Please add a day to the above mentioned shipping times

My order says delivered but I have not received it, what should I do?

Royal Mail is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting royalmail.com (please use your order tracking number) and your local post office.

Shipping Address Issues

IB Basketball WILL NOT BE HELD LIABLE for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.

It is the customer's responsibility to provide the correct information before submitting their order. If the shipping or product information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes.

DELIVERY FAILED

If your order is returned to our delivery provider due to any address discrepancies made by us you will be completely refunded.

Why is my order still in "Pre-shipment"?

Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as our delivery service scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.

OVERSOLD ITEMS

It is uncommon but under the unfortunate circumstance that an item has been oversold and we are not able to ship said item with your order you will be refunded for the missing item and the remainder of your order will be shipped.
If your whole order consists of that one item you will be refunded for the item and for shipping also.

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Is my IBB shirt men's or women's sizing?

All IB Basketball shirts, hats and hoodies are unisex sizing.

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PRICE CHANGES

Prices for our products are subject to change without notice.

The price your order was purchased and confirmed for is final. Prices will not be retroactively adjusted.

IF GRANTED A REFUND, WHERE WILL THE FUNDS GO?

Refunds are sent to the original form of payment. If you no longer have the original payment method you will be responsible to reach out to your financial institution.